Amazing work. It is heartening to see your efforts to craft more inclusive and well led/facilitated online communities.
Way too many technologists (even the good intentioned ones) have tried to automate out the role of what you call the "steward" (nice word) with automation. This often leads to soulless race to the bottom online experiences.
If you are interested in some lessons from the E-Democracy experience of hosting online townhall forums (local email lists expressly about local public issues) and our BeNeighbors effort to make neighborhood online communities more inclusive we have a treasure trove of resources buried under layers of digital debris. I noted the Nieman Lab article and shared it in the civic tech Facebook Group with a bunch of links in the comments: https://www.facebook.com/share/p/FotaRZRVwyQkaswF/?mibextid=oFDknk
Amazing work. It is heartening to see your efforts to craft more inclusive and well led/facilitated online communities.
Way too many technologists (even the good intentioned ones) have tried to automate out the role of what you call the "steward" (nice word) with automation. This often leads to soulless race to the bottom online experiences.
If you are interested in some lessons from the E-Democracy experience of hosting online townhall forums (local email lists expressly about local public issues) and our BeNeighbors effort to make neighborhood online communities more inclusive we have a treasure trove of resources buried under layers of digital debris. I noted the Nieman Lab article and shared it in the civic tech Facebook Group with a bunch of links in the comments: https://www.facebook.com/share/p/FotaRZRVwyQkaswF/?mibextid=oFDknk