Iโ€™ve been thinking a lot about the transition from text based communication to audio/voice notes when tensions rise (my personal group chats with friends have been top of mind lately, as microcosms for social spaces that still require community guidelines and potential moderation). A few things come to mind with this approach:

- tone is often misconstrued in text, with the recipient sometimes bringing their own insecurities and anxieties into their reading of a message

- the sender of a comment might have to rethink their approach when they read a note out loud vs sending it via the safety of a keyboard

- Iโ€™ve considered switching to audio chat rooms when tensions rise (i.e. slack huddles) but have some concerns about the real time nature, especially in a group chat, when certain participants might not be active in a conversation in real time

Our group chat has yet to implement any changes like this so I canโ€™t report on effectiveness yet. But im getting closer to pushing an experiment forward with at least one of my group chats.

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Dear Adit Dhanushkodi,

The work of online community stewards sounds like an extremely difficult undertaking and I am guessing there is no real training provided in resolving disputes between members and/or between moderators and members.

I am currently reading Marshall Rosenbergโ€™s Nonviolent Communication which Satya Nadella had his senior management read shortly after taking over as CEO of Microsoft. What is so interesting about Rosenbergโ€™s Nonviolent Communication is taking out judgmental and critical elements in our communication with others. If there is nothing else available I would think that all community stewards should read and digest this 219 page book that represents Rosenbergโ€™s life work.

Love what you are doing, John Back

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